User Research Consultant

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

Want to be part of the team?

I am seeking an experienced User Research Lead for a client in Canberra to take up a 12 months contract role with a view of extension.

This role needs someone with Baseline Security Clearance.

Your day at NTT

• User Researchers work as part of an enabling function within our SAFe Agile environment. They gather insights on user needs, behaviours, and pain points, and leverage these insights to inform the development process. They collaborate closely with cross-functional teams to integrate user feedback into iterative design and development cycles, enhancing the overall user experience.
• Proactively engage with a wide range of stakeholders to identify user research opportunities and risks.
• Conduct qualitative and quantitative research to understand user needs, pain points, and behaviors.
• Develop user personas, journey maps, and research reports to communicate insights and inform design decisions.
• Collaborate with Product Management and technical staff to refine scope and backlogs, ensuring alignment with user research findings.
• Work with delivery teams to integrate user research insights into the development process.
• Facilitate user testing sessions, interviews, and surveys to gather feedback and validate design concepts.
• Continuously iterate on research methodologies and approaches based on emerging requirements, user feedback, and data-driven insights.
• Ensure appropriate quality assurance of research deliverables, including engaging with and contributing to the Design Reference Group

What would make you a good fit for this role?

• User Researchers will have several years of demonstrable experience working in:
• A user research role conducting qualitative and quantitative research and developing research artefacts.
• A scaled agile delivery framework. User Researchers will possess:
• Relevant tertiary and/or professional certifications.
• A deep understanding of user research principles and techniques.
• Proficiency in research tools such as Miro, Figma, Useberry, and Hotjar.
• Excellent analytical skills to interpret user data and translate insights into actionable recommendations.
• Strong communication skills to effectively collaborate with cross-functional teams and stakeholders

If you think you match this requirement then email me your CV!