Capability and Improvement Leader

Permanent Full Time - 36.25hours per week$98,246.92to $104,849.12Annually+ up to 12% superRCC Officers' Level 6Make a Difference and Make it Count. Lead. Grow. Empower.

Join Redland City Council as a Capability and Improvement Leader and help shape the future of customer service in one of Queensland’s most unique and beautiful regions.

Are you a people-focused leader who’s passionate about learning, growth, and making work better for everyone? In this key role, you’ll influence a culture where continuous improvement, growth, and collaboration flourish.

You’ll get to:

• Empower and uplift teams through meaningful training and mentoring, boosting confidence, capability, and career growth.
• Drive smarter ways of working by leading process improvements, enhancing resources, and analysing performance to level up service delivery.
• Champion change and innovation, managing knowledge systems, collaborating with stakeholders, and shaping strategies that enhance both employee and community experiences.

You'll work alongside a passionate, committed team, supporting them to thrive, develop, and deliver high-quality, customer-focused service.

We’re looking for someone who:

• Leads with purpose, empathy, and impact, creating positive, people-first change.
• Thrives in fast-paced, dynamic environments, bringing energy and adaptability to every challenge.
• Has proven experience in training and capability development, ideally leading a team of trainers and empowering others to grow.
• Is skilled in change management and process design, delivering engaging training across diverse learning styles - both digital and face-to-face.
• Is a natural collaborator and connector, building strong relationships and working across teams to embed training into knowledge systems.
• Champions continuous improvement, with experience in frameworks like Lean and Six Sigma seen as a big plus.

If you’re ready to bring your energy, ideas, and leadership to a role where every you can Make a Difference and Make it Count - apply now and help us build a stronger, smarter Redland City.

About us:

At Redland City Council, we are committed to serving our community with excellence. We believe in fostering an inclusive, diverse, and innovative work culture where every individual is valued and empowered to contribute their best. You’ll enjoy diverse work and opportunities to grow, working in a truly special community and a region of outstanding natural beauty. In return for your passion and commitment to moving Redland Coast forward, we offer great benefits and the balance you need to bring the best you.

More reasons to love working with us:

• Generous leave provisions such as paid parental leave and purchased leave scheme including 17.5% loading on annual leave!
• Ex-gratia day offered during the Christmas/New Year break.
• Access to professional and leadership development programs and education/study assistance.
• Mentoring and coaching opportunities to increase your industry knowledge and business acumen.
• Diverse secondment opportunities for career development.
• Reward and recognition programs.
• Wellbeing programs and social club.
• Access to discounts with over 400 leading retailers.
• Access to RedFlex – our flexible work program offering flexibility in how, when and where you work.

Visit our careers page to learn more and read the stories of our incredible people.

Eligibility

• Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
• To be eligible for employment, applicants must have the legal right to work in Australia.

Ready to join us

Applications will only be accepted through Council’s Web Recruitment system or through OURspace for current Council employees. Hard copy and e-mailed applications will not be accepted.

To be considered, applicants must submit a:

1. Cover letter (one page); and
2. Current resume that demonstrates how you meet the requirements of this role. Please read the Position Description and resume-based application instructions before applying for this role.

RCC utilises a merit-based recruitment process which may include various testing methods, such as psychometric testing and requesting the submission of a short video application from candidates after the advertisement closes.

Specific information on the position (200084) can be obtained by contacting Duncan Thomson on (07) 3383 3055. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 04/05/2025.

At Redland City Council, we truly value the diverse skills, experiences and perspectives of our people. We’re focused on making Council an inclusive place, where everyone belongs and brings in new skills, diverse experiences and backgrounds that enable us to serve our community better.

Applications will not be accepted from a third party.