Customer Support

We're seeking a proactive and motivated individual to join our Support team based in our stunning **Stapylton Office!**A fully transparent salary structure starting at - $60.8K, increases to $62.2K at 6 months. Learn the necessary skills to develop even further!The CompanyOperating successfully for over 45 years, National Tiles is a recognised leading brand in the supply of Tiles, Stone and Resilient flooring. We're more than just a business, we're a family! We prioritise the safety and well-being of all our people, which means you’ll join a workplace that puts you first! The Opportunity Full-time - Monday - Friday: 38 hours a weekWe're seeking a motivated and collaborative person to join our Support team, to ensure the smooth running of our client accounts. Working in a friendly and dynamic team, you will communicate with our clients and sales reps via phone and email to ensure orders and deliveries and processed easily and efficiently. In return, we will provide you with training, growth and career development!Your Responsibilities 

• Communicating directly with customers via phone and email 
• Raising orders and reviewing if additional items are needed
• Scheduling deliveries to the client/location
• Updating existing orders in line with stock arrival dates
• Liaising with the warehouse team to ensure smooth delivery
• Problem-solving issues and resolving them in a timely manner 

To Be Successful

• Be self-motivated with an eagerness to learn and grow
• Have great organisational skills and the ability to multi-task
• Work collaboratively in a team environment
• Have proven, strong organisational skills and the ability to multi-task
• Be a natural problem-solver, and work proactively
• Have strong computer literacy including experience using Microsoft Office products
• Be a strong communicator - effective and concise

Why Join Us?

• Job security, in a well-established, growing company
• Opportunities for career progression - we promote from within!
• Training, development and leadership courses
• Employee benefits app - discounts at your favourite retailers

• Access to health & well-being programs including EAP
• Annual Gala event - a night of fun and celebration!
• An excellent company culture that offers a safe and supportive environment 
• Generous staff and family discounts
• Weekly pay cycle
• Your birthday is off every year!!!

Check out our video to see why we love working at National Tile!