Customer Service Specialist

Job Title: Customer Service Specialist Job DescriptionMake a New Career at Concentrix! Make 2025 your best year yet with a career that leverages your outstanding customer service skills. Join Concentrix Services Pty Ltd, a leader in global customer experience solutions, starting 31st March & 28th April, 2025, at our Robina delivery centre. Concentrix Services Pty Ltd is an award-winning global customer experience solutions company, partnering with over 2,000 clients, including 155+ Fortune Global 500 brands. With operations in 70+ countries and the ability to communicate in over 150 languages, we lead in delivering exceptional customer experiences. We are looking for Customer Service Specialists, to join our vibrant team, at our Robina delivery centre, working with one of Australia’s leading superannuation funds. What we offer:

• Commencement date: 31st March & 28th April, 2025
• Operational Hours: Monday to Friday 7:00AM – 8:00PM
• Training: 4 weeks of comprehensive
• Pay rate: $27.17 + super, penalty rates & incentives
• Location: Full-time onsite opportunities Robina delivery centre

Key Responsibilities:

• First point of contact for customer service and account management
• Ability to understand individual customer needs and deliver a personalised experience
• Support customers through multiple channels. Commencing on our voice line and potentially being upskilled into digital team, moving towards other channels such as web messaging, smart phone apps, social media enquiries and emails
• Work across systems and knowledge base to successfully address customer enquiries
• Maintain strict confidentiality while dealing with personal and sensitive information

Who are you? You believe quality customer service is paramount when dealing with customers. Whilst contact centre experience is advantageous, exceptional customer service skills are a must!

• Able to demonstrate empathy and understanding of customer emotions and situations.
• Tech-savvy and confident using multiple programs & systems
• Passionate about customer service and an excellent communicator
• Eager to meet targets and KPI’s.
• Inquisitive and enjoy problem-solving
• Ability to adapt in a fast paced work environment

What's in it for you?

• Permanent employment with career progression
• Exclusive perks and partnership discounts with well-known brands
• Supportive team environment
• Free Parking & Vibrant office in central Robina
• Reward and recognition initiatives
• Free Employee Assistance Program (EAP) for you and your family
• An exciting role in an award-winning workplace

APPLY NOW! and embark on a rewarding career journey with us at Concentrix!

• Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history. Location: AUS Gold Coast - Robina Town Centre Dr Lvl2 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1561753