Digital Marketing - Client Success Manager

If you're a high-performing digital marketer looking for an account management opportunity at a fun, fast-growing Brisbane-based digital marketing agency — this is the one for you!

We’re on the hunt for a Client Success Manager to join Springboard Digital – an agency that specialises in providing Google Ads, Paid Social and SEO Services. We are the sister agency of Alpha Digital (one of Australia's leading independent digital agencies) and focus primarily on helping small to medium-sized businesses grow and scale.

What makes us different? We’re all about working transparently and collaboratively with our clients to deliver the best value digital marketing in Australia. We passionately and unapologetically live by our core values: Put People First, Talk Straight, Do More with Less, and Make a Difference. We’re still young and growing fast but have an established and high-caliber team ; you’ll get to learn from the best and still have lots of opportunity to make a real impact and grow your career in the process.

Your primary focus will be working with clients as an account manager: understanding their business foundations and marketing needs, creating effective digital strategies to achieve their goals, and help drive results by liaising closely with our delivery team. Additionally, this role also involves a "sales" or business development component, where you'll be required to work with your fellow Client Success Managers to qualify potential new clients, then develop and present a proposal based on the prospect's business and marketing goals.

To be successful in the role you will ideally have a background in managing accounts in a digital marketing context. If you don’t have this experience, but are passionate about digital marketing, working with people and keen to learn - we would still love to hear from you. Brisbane based applicants only. 

Key Responsibilities

• Work with leads and clients to collaboratively develop digital marketing strategies (with guidance and support from senior team members, and access to Springboard Digital’s thought leadership and collateral).
• Welcome and onboard new clients to Springboard.
• Coordinate with our team of local, in-house experts to ensure we delivery high-quality work that aligns with the clients' business priorities.
• Update customers with their results each month, as provided by our delivery team (i.e. monthly report).
• Ensure our CRM and all other internal systems are accurate and up to date.
• Supporting or leading sales initiatives and other business development activities.
• Keep prospective clients updated and informed throughout the proposal/pitch process.
• Depending on your background and career aspirations, there is also scope to help with building and managing campaigns across Google, Meta, TikTok, Pinterest, and LinkedIn.

The successful applicant will:

• Be passionate about helping clients succeed online.
• Have a genuine interest in digital marketing, ideally with direct previous experience.
• Have a high level of attention to detail and organisation.
• Be proactive, driven, and energetic.
• Enjoy both working in a team and independently.
• Have excellent communication skills in face-to-face, video conference, phone, email, and online chat communications.

Work Related Perks:

• Competitive Market Salary and Bonuses
• Career growth - lots of opportunity to grow into leadership roles.
• A great client portfolio.
• A fun and energising office environment, plus a flexible work-from-home policy (3 days per week in the office, up to 2 days per week at home)

Other Perks

• Lots of Social events
• Fully stocked office snack drawer! :)
• Be a part of a fun, friendly team!
• Note: not a perk per se, but we are a flexible and inclusive employer that values diversity and welcomes applicants from all walks of life. This includes people that require flexibility in their scheduling, particularly parents returning to the workforce.

Application Process:

• To apply for this role, please email careers@springboard-digital.com.au with your CV and a short cover letter, outlining why you are interested in the role and why you think you'd be a good fit.

Thanks for your interest and we look forward to hearing from you!