Customer Service Representative

• Monday to Friday, 38 hours per week – Hours Scheduled between 7 am & 5 pm
• 26-Week Paid Parental Leave – Nationally Leading Policy!
• Ongoing Training and Development to Support your Career with us!

About IPLEX

At Iplex we are committed to our vision to solve Australia's water challenges by partnering with our customers and communities to provide safe, secure, and innovative water solutions, both today and for future generations.

These are more than just words to us. They are how we want the world to be, how we want to act, and our reason for being – our why. It’s our common goal, our guiding light, and what keeps us showing up every day.

As the largest manufacturer and supplier of pipeline systems in Australia, we take pride in the vital role we play in Australia's water industry. Join us today and contribute to building a better future for generations to come.

More About Our Role

We are on the lookout for a bright, passionate and energised Customer Service Representative to join our team in the Merchant section at Strathpine. This role is a perfect opportunity to grow your customer service experience to the next level, maybe you are wanting a change from being in retail or general face to face customer service. Our team is looking for a fresh, energetic, and tech-savvy individual who prides themselves on exceeding customer expectations and constantly pushes themselves to achieve high-class service to all our customers, both internal and external Stakeholders. You will be responsible for customer service via phone and emails, processing quotes & orders, following up on sales opportunities, data entry, and ensuring pricing information is correct.

Skills and Experience

• The ability to influence and negotiate with our customers
• Understand how to work in a fast-paced environment
• Sound knowledge of SalesForce or other CRM systems
• Ability to handle inquiries and complaints promptly
• Excellent with Administration, Excel, and Outlook
• Strong communication skills and attention to detail
• You are an expert in problem-solving and creating solutions
• Confident in learning new skills, willing to learn and work as a part of team

Why Join Our Iplex Team

• Full- Time Monday to Friday
• Enjoy a hybrid work environment – 2 days from home
• Ongoing training and development – to support your career goals
• Nationally leading Parental Leave policy for Primary & Secondary Caregivers
• Access to Top Talent programs
• Supportive Leaders and Team to help with your induction
• Proud Sponsor of The Smith Family “Supporting Youth Education”

This is a great step in the right direction if you are passion about learning, collaborating and providing excellent service to internal and external customer – We will be reviewing applications as we get them as the position is available immediately.