Admin Activation Partner

We Dream. We Design. We Deliver. Join hummgroup, one of Australasia’s most successful and enduring non-bank financial services institutions. We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards and point of sale payment plan solutions designed around the core needs of today’s businesses and retail consumers. Come join our team and be a part of our next chapter of innovation and growth. What's so exciting about this role? This role will be responsible for providing administration support within the Sales Division by contributing to our goal of building a billion-dollar business by applying in-depth knowledge of our product offerings, lending systems and transaction processes to load new retailers and provide on-going support to assist them in successfully making sales via our systems. Support overall account management of merchants by providing excellent customer service. What Does An Average Day Look Like?Role No day is average at humm but here’s an idea of what you can expect to do in this role:

• Provide critical business support to both the Business Development/Field Sales teams and Merchant customers.
• Manage calls from merchants, answer enquiries, manage service issues, maintain a high level of customer-focus
• Provide solutions to support merchant needs/requirements
• Accurately manage all CRM activities, ensuring all details have been captured and recorded within the desired timeframe
• Accurately set-up new merchant applications
• Creating and sending application packs
• Utilise appropriate channels to follow up outstanding applications
• Reporting on information for new and existing merchants ensuring all appropriate information has been captured
• Management of the Troubleshooting register
• Assist with process and procedure development within Business Support.
• Assist team with annual review of processes/procedures ensure these are in line with business requirements.
• Provide support to the leadership team with spread sheet analysis and reporting when required

Who will thrive in this role? You are customer obsessed and want to make a difference in their lives. You thrive in a fast-paced environment and are not afraid to challenge the status quo. You are a visionary leader who will roll up your sleeves to get things done. We’re Also Looking For Someone Who Is/has

• Proficient using Microsoft Office, in particular Excel
• Technically savvy, able to pick up and use new CRM systems
• Ideally aware of key relevant legislation, e.g. Privacy Act, Consumer Guarantees Act, Credit Contracts and Consumer Finance Act, Companies Act
• Acts with care, diligence and skill, remains customer focused and be the “glue that holds the Business Development Team together”
• Ability to provide and maintain impeccable customer service both in person and by email/phone.
• A natural rapport builder, be able to establish and maintain positive working relationships with internal and external key stakeholders
• Superior verbal, written and numerical skills, can demonstrate problem solving and time management skills
• Demonstrates resilience to cope with the ever-changing commercial environment

Working at hummgroup We embrace flexible working arrangements, ensuring a genuine work-life balance and a fun, vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team through our behaviours Leadership - Accountability - Collaboration - Commerciality. We invite candidates of all gender expressions, ethnicities, ages, and other culturally diverse groups to apply. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and welcoming and supportive environment where all our people can thrive. If this sounds like the opportunity, you have been looking for then apply today!