Learning Experience Specialist

About The Role Our Learning Experience (LX) Specialists will support Fivecast customers by deploying our market-leading training programs to ensure they become expert users across our range of software platforms. The roles will support creating best-in-class multi-modular, blended learning programs spanning from introductory topics to train-the-trainer and market leading certified industry programs. The LX Specialists will work closely with the Tradecraft Team (customer success) to ensure training is delivered to thousands of global users of our software platforms. Responsibilities Training Delivery

• Provide instructor-led training to diverse audiences both virtually and in person.
• Deployment of industry-leading certification within our training programs
• Support with local logistics required to book and run the training programs
• Maintain accurate records and documentation
• Measure and monitor client training participation and achievement of key performance indicators.
• Record all attendee participation and distribute accreditation certificates.
• Achieve targets of reaching all customers with training over a specified timeframe

Training Development

• Support Learning Experience Team with content creation: develop training programs and material, including facilitator guides, participant workbooks, PowerPoint presentation materials, web-based modules, and pre & post exercises and projects
• Assist in the development of an industry-leading function with the learning experience team at Fivecast
• Provide technical expertise & industry knowledge to the Learning Experience Manager
• Ongoing evaluation of our current content, research courses in support of the intelligence community for state and federal departments to identify best practices and suggest innovative approaches for improvement to our programs

Cross team collaboration

• Work closely with our Tradecraft teams globally to develop a strong understanding of how our customers use our products to become expert users of Fivecast software products.
• Work closely with our Product Management team to be aware of the product roadmaps, new features and releases, and changes to the user manual.
• Work alongside our UX Design team when developing training elements to ensure they are congruent with the user experience and our design process.

Requirements Essential criteria

• Understanding of the OSINT (open-source intelligence) / PAI (publicly available information) environment as it relates to defense, security vetting, corporate, and law enforcement intelligence
• Demonstrated experience as a facilitator and delivering technical training courses to diverse audiences such as intelligence, law enforcement, or other agency sectors with an intelligence analysis or assessment function
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams.
• Familiarity and a good understanding of developing training content using Content authoring tools and Learning Management Systems (LMS), utilising multiple formats and delivery systems (e.g. video editing, audio recording, SCORM, Microsoft suite)
• Stakeholder management skills, being able to ensure the right teams are up to date on your work progress and timelines
• Organised, proactive with the ability to be self-motivated and work with a high level of autonomy
• Ability to digest technical information and transform that into content suitable for delivery

Desirable criteria

• An intelligence analysis background with the use of OSINT tools is highly desired.
• Experience using Fivecast tools is a highly desirable
• Certificate IV or Bachelor’s degree in Learning Design, Communications, Education, Language Studies or similar
• Experience in technical training, learning & development, ideally within a software company to its customers
• Knowledge of adult learning theory, principles of learning experience design, design frameworks, and evaluation rubrics.
• Knowledge of current defense, intelligence, counterterrorism, counter-intelligence, cyber threats, or border security issues

About Fivecast Fivecast is a world-leading provider of cutting-edge digital intelligence solutions. We enable the world’s most important public and private organizations to explore masses of data and uncover actionable insights, critical to protecting global communities. As a growing tech company with over 150 people globally, all team members are provided with the opportunity to directly contribute to our success, participate in the development of new and emerging technologies and grow their career in a challenging and dynamic high-tech environment. We are headquartered in Adelaide, Australia with teams in Canberra, Virginia USA, and London UK.