Operations Coordinator

Operations Coordinator

📍 Kingsgrove, NSW (Hybrid: Store & Office-Based + Interstate Travel)Eckersley’s Art & Craft – Australia's leading art and craft retailer

💰 Attractive salary package + fully maintained company car included

Are you a driven multi-site retail operations professional looking for your next challenge? Want to work for a national retail brand with exciting growth plans and a passionate, creative customer base?

Join Eckersley’s Art & Craft, one of Australia’s largest and most loved fine art, craft, and design retailers, with 27 stores nationwide and more on the horizon. We're on the hunt for an Operations Coordinator to play a pivotal role in delivering operational excellence, supporting store teams, and executing strategic projects.

💼 What You’ll Be Doing

As our Operations Coordinator, you’ll be hands-on, proactive, and strategic — balancing the needs of customers, teams, and the business. You’ll work closely with our Operations Manager, support national retail operations, and help roll out key initiatives to drive performance and customer experience.

✅ Support stores to achieve KPIs: sales growth, stock turnover, customer service, WHS, wage control, conversion rates, profitability

✅ Conduct regular store visits to monitor compliance, coach teams, and ensure consistent execution

✅ Assist with store fit-outs, visual merchandising, IT projects, and liaise with external suppliers and vendors

✅ Manage the Operations Inbox – triaging, escalating, and resolving queries promptly

✅ Keep our policies, procedures, and ops logs updated and relevant

✅ Act as a key bridge between Head Office and stores — working on the floor to understand frontline challenges and opportunities

✅ Contribute to recruitment, onboarding, performance management, and training to build capability and enhance the customer experience

✅ Handle customer complaints and feedback with professionalism and a service-first mindset

✅ Champion WHS compliance and injury management processes across sites

🔍 What We’re Looking For

✔️ Previous multi-site retail management experience (Area Manager, Cluster Manager, Retail Operations)

✔️ Track record in delivering store openings, refits, or project rollouts

✔️ Solid understanding of retail systems – POS, ERP (Epicor preferred), Microsoft Office Suite

✔️ Strong commercial acumen with the ability to interpret sales data, drive performance, and improve profitability

✔️ Excellent communication and relationship management skills — both written and verbal

✔️ Passion for team development and coaching

✔️ Knowledge of HR, WHS, and Fair Work compliance

✔️ A proactive, solutions-focused mindset

✔️ A valid driver’s license and flexibility to travel interstate as needed