Customer Service Representative

You’re the glue holding everything together. The connector. The problem-solver. A role that balances autonomy with collaboration. Where you can be trusted to do your role, and do it well. And share the wins with your team. You’ve built the foundations of your career in an industrial setting. Now’s time to refine your expertise and hone that skillset. You won’t go it alone, you’ll have the support of an exceptional mentor to guide you through the learning curve. You’re the first point of contact. Your customers trust you. You give them confidence. From the moment they place an order to the second it arrives, they know they’re in good hands. You'll be the go-to for product queries, order processing, and logistics coordination. No two days are the same. You'll work closely with freight providers, liaise with manufacturing teams, and ensure every customer interaction leaves a lasting impression. Who You’ll Be Working For Hyperion is a global leader in hard materials technology. Their products set the industry standard, and you’ll be representing a brand that’s known for quality, innovation, and reliability. From construction to renewables, medical to aerospace, and agribusiness to mining, Hyperion’s advanced tungsten carbide, synthetic diamond, and CBN solutions keep customer operations running at peak performance. With headquarters in the USA, manufacturing across Europe, Asia, and the Americas, and a small but mighty sales team in Newcastle, Australia, you’ll be part of something What You’ll Need

• 2-4 years of B2B customer service experience
• CSV experience within an industrial setting such as Manufacturing or Engineering
• A knack for problem-solving and making things happen
• Confidence using ERP systems and managing logistics
• A solutions-focused mindset and a drive to improve processes

Ready to Get Things Moving? Click Apply Now, or reach out to Laura Paixao at lpaixao@rarekind.com.au for more info. At Rarekind, we embrace diversity and inclusion and believe work should work for everyone. No matter your background, gender, identity, lifestyle, age, beliefs, or abilities, we welcome you to apply. We’re all about creating equal opportunities and celebrating what makes you, you. If you need any support with your application, just reach out – we’ve got you! Reference Number BH-59898