Area Manager

About Ice Box Liquor

Ice Box Liquor is a family-owned retailer with 29 stores throughout NSW. We take pride in our locations, our people, and our community-focused approach to business. We are looking for a dynamic and results-driven Area Manager to oversee the operations of multiple stores within our network and lead our teams to success.

Position Overview

As the Area Manager, you will be responsible for overseeing the daily operations of multiple Ice Box Liquor locations within your designated area. Your role will include driving sales growth, ensuring operational efficiency, managing staff, and maintaining high customer service standards. You will report directly to the Operations Manager and play a key role in shaping the success of Ice Box Liquor across the region.

Key Responsibilities

• Multi-Site Management: Oversee the day-to-day operations of multiple retail locations, ensuring consistency in service, store presentation, and operational excellence.
• Team Leadership: Lead, coach, and develop store managers and staff to achieve company goals. Foster a culture of high performance and customer satisfaction.
• Sales & Performance Management: Analyse sales performance, identify trends, and implement strategies to drive revenue growth across all locations.
• Operational Efficiency: Ensure stores operate efficiently, including stock management, visual merchandising, and adherence to company policies and procedures.
• Customer Experience: Maintain and enhance the customer experience across all locations by addressing customer needs, resolving issues, and ensuring a consistent brand presence.
• Financial Reporting: Monitor financial performance, including budgets, profit margins, and operational costs, and take corrective actions when necessary.
• Training & Development: Provide ongoing training to store managers and staff to maintain product knowledge, enhance service delivery, and ensure operational excellence.

Key Requirements

• Proven 2-3 years’ experience in multi-site management, preferably in retail or liquor-related industries.
• Strong leadership skills with the ability to motivate, coach, and manage teams across multiple locations.
• Ability to follow visits to plan and report efficiently on these scheduled visits 
• Excellent organizational and time-management skills.
• A results-driven approach with a strong focus on sales and performance metrics.
• Knowledge of retail operations, inventory management, and financial reporting.
• Ability to maintain high standards in customer service and operational efficiency.
• Strong problem-solving skills and the ability to handle challenging situations effectively.

If you feel as though you meet the criteria, please attach a cover letter with your CV outlining your suitability for position.