Business Analyst ( CRM-D365)

Hiring for LEAD CRM DYNAMICS-365 Business Analyst.

Location- Sydney

Position- Permanent

Job Description-

Lead - Dynamics 365 CRM Functional Consultant / Business Analyst;

• 10+ years of experience in Business Analyst
• 6 - 8 years on Dynamics CRM (including Dynamics 365 CE Cloud)
• Must have demonstrable experience in Functional Consulting on Dynamics 365 CRM in the role of Functional Consultant / Business Analyst in at least two large, end to end large MSCRM implementations, that include complex functionality, more than one module of Dynamics 365 CRM (Sales / Service / Marketing / Field Service) multiple integrations and multi geo rollouts
• Must have thorough knowledge of and experience in implementing at least two modules of Dynamics 365 CRM, viz. Sales / Service / Field Service / Marketing
• Excellent customer facing and documentation skills
• Should have demonstrable experience in conducting customer facing requirements workshops, JAD sessions, capture and documentation of User stories, building product backlog, conducting functional fit gap analysis, authoring BRD / FSD and getting them signed off by customers
• Must have some experience in modern workloads: Power platform : specially Power Automate and Power BI, experience in Power Apps in preferred
• Experience in Azure AI / ML, Azure IOT platform and Virtual Agent is high preferable
• Experience in working in an Agile DevOps and SAFe methodology.

Note: Candidates having valid Australian work authorization can only apply.